We’re sorry to hear that you’ve received a faulty or damaged item. At VendoJoy, we strive for high-quality products and want to ensure your satisfaction. Here’s how to resolve the issue:
Steps to Report a Faulty/Damaged Item
- Document the Issue: Take clear photos of the faulty or damaged item, including any packaging.
- Log In to Your Account: Go to our website and log in to your account.
- Navigate to Order History: Find the order containing the faulty item in your Order History.
- Initiate a Return: Select the item and click on the option to report a faulty or damaged item.
- Provide Details: Fill out the required information, including a description of the issue and upload the photos.
Return and Replacement Process
Once your report is submitted, our team will review your request. If approved, we’ll guide you through the return process and arrange for a replacement or refund as per our Return Policy.
Customer Support
If you need assistance at any point, please reach out to our Customer Service team. We’re here to help you resolve this issue quickly and efficiently!