Serein Luxe 18K Gold-Plated Diamond Timepiece

Welcome to VendoJoy.com! We’re committed to providing you with a smooth and hassle-free shopping experience. Our Shipping and Returns Policy ensures that you’re fully informed about how your orders will be delivered and how you can return products, so you shop with confidence.

Shipping Information

At VendoJoy, we work with multiple trusted vendors to bring you a wide range of products. Here’s what you need to know about our shipping process:

• Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Processing times may vary slightly depending on the vendor and the product.
• Shipping Time: Depending on your location and the product, delivery may take between 3-7 business days for standard shipping. Expedited shipping options are available at checkout, allowing you to receive your order faster!
• Shipping Costs: We offer free standard shipping on orders over $50 within the U.S. For orders under $50, a small flat fee applies. Expedited shipping is available at an additional cost, which will be calculated at checkout.
• Tracking Your Order: Once your order is shipped, you’ll receive a tracking number via email, allowing you to track your package every step of the way.

Returns & Refunds

Your satisfaction is our top priority. If you’re not completely happy with your purchase, our easy returns process has got you covered!

• Eligibility for Returns: You have 30 days from the date of delivery to return your item(s). To be eligible, the item must be in unused and original condition, with all tags and packaging intact. Certain items such as perishable goods, personalized items, and final sale items are not eligible for returns. Check the product listing for specific return details.
• How to Initiate a Return:
  1. Contact our customer support at info@vendojoy.com with your order number and the reason for return.
  2. We’ll guide you through the return process and provide a prepaid return label (for U.S. customers).
  3. Pack the item securely and send it back to us.
• Refund Process: Once we receive the returned item, our team will inspect it. If the item meets our return criteria, a refund will be processed to your original payment method within 5-7 business days. Shipping fees are non-refundable.
• Exchanges: If you’d like to exchange an item for a different size or color, follow the return process, and we’ll send the replacement once the original item is received.

Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please reach out to our support team within 48 hours of receiving the product, and we will ensure a quick replacement or full refund at no additional cost.

International Shipping

We currently ship to selected countries outside the U.S. International shipping fees vary by location and are calculated at checkout. Please note that international orders may be subject to additional customs or import fees, which are the responsibility of the buyer.

At VendoJoy.com, we believe in transparent, customer-friendly policies that give you peace of mind while shopping. If you have any questions or concerns about shipping or returns, feel free to contact our support team anytime. We’re here to help!

Thank you for choosing VendoJoy – where joy meets your doorstep!