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Legal

Money Back Policy

At VendoJoy, your satisfaction is our top priority. We understand that sometimes a product might not meet your expectations, so we’ve designed our Money Back Policy to provide a straightforward and customer-friendly process.

1. Eligibility for Refunds

To qualify for a money-back refund, the product must be:

  • Returned within 30 days of purchase.
  • In original condition, with all tags, packaging, and accessories included.
  • Unused and undamaged. Items showing signs of wear may not qualify for a full refund

2. Refund Process

Once we receive your return, our team will inspect the item. Approved refunds are processed within 5–10 business days and credited back to your original payment method. Please allow additional time for bank processing.

3. Non-Refundable Items

Some items may not be eligible for refunds due to hygiene, personalization, or other restrictions. Please review each product’s description before purchase to confirm eligibility.

4. Return Shipping Costs

For most returns, customers are responsible for the shipping costs. However, if your item arrived damaged or there was an error on our part, we’ll cover the return shipping fees.

5. Exchanges

If you’d like to exchange an item, please follow the return process and place a new order. This ensures you receive your replacement item as quickly as possible.

6. Refund Notification

Our support team is here to help! If you have questions about a return or the status of your refund, don’t hesitate to reach out.

7. Customer Support

Our support team is here to help! If you have questions about a return or the status of your refund, don’t hesitate to reach out.

Thank you for choosing VendoJoy. We’re committed to making your shopping experience as positive as possible!

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