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Refunds and Disputes

At VendoJoy, we prioritize customer satisfaction and strive to resolve any issues promptly. If you have concerns regarding a refund or dispute, here’s what you need to know:

Refund Policy

  • Eligibility for Refunds: If you are not satisfied with your purchase, you may be eligible for a refund within our designated return period. Ensure that items are in their original condition and packaging for a smooth return process.

  • Processing Time: Once we receive your returned item, our team will inspect it and process your refund. Typically, refunds are processed within 5-7 business days, and the amount will be credited back to your original payment method.

Disputes

  • Resolving Issues: If there is a disagreement about a transaction, whether it’s related to a product issue, shipping error, or billing discrepancy, we encourage you to contact our Customer Service team as soon as possible. Our representatives are trained to handle disputes efficiently and will work with you to find a suitable resolution.

  • Documentation: For any disputes, please provide relevant details, including order numbers, receipts, and any communication you’ve had regarding the issue. This information will help us expedite the resolution process.

Customer Support

If you have questions about refunds or need assistance with a dispute, don’t hesitate to reach out. Our dedicated support team is available to guide you through the process and ensure your concerns are addressed effectively. You can contact us via our help center or through the contact information provided on our website.

At VendoJoy, we are committed to providing a fair and transparent shopping experience. Your satisfaction is our priority, and we aim to resolve any issues swiftly to maintain your trust and confidence in our service.

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